Hire Elite Bilingual Customer Support Representative

Embedded Talent means you get a full-time team member who is 100% focused on your mission, aligned with your vision, and fully embracing your company’s core values. They operate as a true extension of your team — delivering the output, commitment, and accountability of an internal hire, without adding to your official headcount. The talent stays on our payroll, which means we handle all local taxes, benefits, compliance, and HR administration (we act as the Employer of Record). You get world-class talent embedded into your company with none of the cost, complexity, or risk of traditional hiring.

An Employer of Record (EOR) is the entity that legally employs the talent on your behalf. That means we handle all the messy, high-risk parts of employment — payroll, taxes, benefits, compliance, contracts, terminations, and everything in between. Why should you care? Because it keeps things incredibly simple and protects you from risk. You get a full-time team member integrated into your company, but you don’t take on any of the legal, financial, or administrative burden of employing them directly. It’s headcount-level impact, without adding to your headcount — or your headache.

No — we only support full-time roles. We’ve found that true world-class talent wants stability, focus, and long-term impact. The best people aren’t looking for fragmented part-time work; they want to embed fully into a team and contribute at a high level. So that’s what we deliver.

We source exclusively from South Africa and Latin America — two of the strongest regions for high-caliber, English-proficient talent. Our network includes more than 400,000 vetted, skills-tested, and manually reviewed professionals across core business functions. We also have regional recruiters on the ground, deeply embedded in these local communities. Their insight and relationships help us surface standout talent early, assess more accurately, and maintain a consistently high bar for quality.

Extremely high quality — because entry into our network isn’t automatic. Every candidate goes through rigorous skills-based testing, hands-on assessments, and a detailed manual review before they’re approved. We evaluate real-world ability, communication, problem-solving, reliability, and culture alignment to ensure only top performers make it through. The result is a curated pool of talent with the capability, discipline, and professionalism to deliver from day one.

No big deal. You don’t pay us a cent until you’ve selected your candidate. If the first batch isn’t the right fit, we keep sourcing and refining until we find someone you’re genuinely excited about — at no cost to you.

Our approach is results-based, ensuring our incentives are aligned with your success. Your monthly payments only commence once we've matched you with the perfect candidate. Plus, if you're not satisfied with the talent, we find a replacement for no additional cost. This is our commitment to a risk-free partnership.